“The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.”
Other Thomas J. Watson Quotes
Whenever an individual or a business decides that success has been attained, progress stops.
Thomas J. Watson 
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Wisdom is the power to put our time and our knowledge to the proper use.
Thomas J. Watson
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