“What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.”
Other Edna St. Vincent Millay Quotes
Set the foot down with distrust on the crust of the world - it is thin.
Edna St. Vincent Millay 
73% of people like this quote
God, I can push the grass apart and lay my finger on Thy heart.
Edna St. Vincent Millay
61% of people like this quote
I am glad that I paid so little attention to good advice; had I abided by it I might have been saved from some of my most valuable mistakes.
Edna St. Vincent Millay
59% of people like this quote