“We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.”
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I also really like getting to know our crew members better.
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It's so important to experience what your customers are experiencing and listen to their suggestions.
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I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.
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Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.
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I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular.
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